As is being widely publicised in the media, we are in the throes of a world-wide outbreak of the Covid-19 (Coronavirus) virus and this is having a serious effect on travel.
We are taking a responsible approach to this and recognise our clients will be concerned about the effect the outbreak might have on tours and workshops booked with us. We want to use this page to communicate our up to date policy and guidance to you. Detailed information on specific tours will be communicated by email to clients directly.
Our primary concern is always the health, safety and well-being of our clients. For that reason we are monitoring daily the official advice coming from the FCO (Foreign & Commonwealth Office) in the UK as well as direction and information from the World Health Organisation. Our decisions will not be based on media speculation.
If the FCO directs that travel to a specific country or region should cease we will comply immediately and cancel the tour. If the FCO issues this direction it is at this point that your travel insurance should take effect. Our terms and conditions will apply. (You can find a copy of our terms and conditions on every workshop page on our website). We will be happy to provide a copy of your invoice and covering letter for your insurance claim.
If you decide to cancel a tour or workshop with us due to the virus outbreak before such advice is issued by the FCO because of your own concerns, we will attempt to re-sell your place for you. If we are successful we will refund your deposit less our £100 admin fee. (this is our usual policy concerning cancellations). As per our terms and conditions, it is a term of your contract with us that you take out appropriate and adequate travel and health insurance for your booking. You may be able to make a claim on this, such as for flights booked.
If you feel you wish to cancel a tour or workshop, please contact us to discuss your options directly and we will do all we can to help.
As of 16.03.20 we have cancelled all tours up to and including 30.06.20 in line with the UK governments directive on ceasing all non-essential travel and social interaction. (Istanbul, Tuscany, Lanzarote & Valencia).
Further information can be found at the resources below: